Everything about Fletcher Jones Motorcars is memorable. It is the largest Mercedes dealer in the world. There is no doubt why.
The sales team is outstanding.
The ownership is always interested in our experience.
They survey customers incessantly…and they give us a gift certificate to encourage responses.
They provide free parking and a shuttle service to / from John Wayne Airport. This alone is remarkable. Avoiding the cost and possible damage in the airport parking lot…possibly arranging regular maintenance while we travel…it’s all good.
They provide a free courtesy Mercedes or other car whenever service is required.
The customer lounge is an internet café, with free coffee and several TV’s tuned to different channels. It’s clean, comfortable and welcoming.
Get your nails done while getting an oil change? Of course.
Shoeshine bar? Of course.
Putting green? You bet!
Mercedes gift store? You got it.
Free car wash for life? Yes!
Regular maintenance costs? Always fixed. No misunderstanding or surprises.
Absolutely stellar telephone manners all round. Every time. Without fail.
Cashiers dressed professionally and unfailingly polite.
Today, I had yet another great experience. My low beam bulb burned out. I called FJ Motors for a replacement. Response? Come in. We’ll do it while you wait. Have a coffee if you like.
The sales team is outstanding.
The ownership is always interested in our experience.
They survey customers incessantly…and they give us a gift certificate to encourage responses.
They provide free parking and a shuttle service to / from John Wayne Airport. This alone is remarkable. Avoiding the cost and possible damage in the airport parking lot…possibly arranging regular maintenance while we travel…it’s all good.
They provide a free courtesy Mercedes or other car whenever service is required.
The customer lounge is an internet café, with free coffee and several TV’s tuned to different channels. It’s clean, comfortable and welcoming.
Get your nails done while getting an oil change? Of course.
Shoeshine bar? Of course.
Putting green? You bet!
Mercedes gift store? You got it.
Free car wash for life? Yes!
Regular maintenance costs? Always fixed. No misunderstanding or surprises.
Absolutely stellar telephone manners all round. Every time. Without fail.
Cashiers dressed professionally and unfailingly polite.
Today, I had yet another great experience. My low beam bulb burned out. I called FJ Motors for a replacement. Response? Come in. We’ll do it while you wait. Have a coffee if you like.
But, no mention of the cost.
Now I know why.
Cost of the bulb? $12.12.
Total cost including smile, warm welcome, instant service, coffee and a holiday greeting? Uhh…that’d be $12. 12.
Why would I EVER buy a car elsewhere?
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