Wednesday, October 22, 2008

It’s Called The Hospitality Industry…For A Reason.

Just the Facts…

Dateline: San Francisco CA, Sunday October 18. Time: 1615 . I was working the daywatch out of AT&T Park. My partner was Salmon. My name’s HARD.

We had an appointment in Foster City at 7PM and felt like a cocktail before returning to AT&T for our unmarked unit. My partner called ahead to The Salt House to see if they were open for a drink and a snack. The subject answering the phone said they were setting up for 1700 dinner service, gave us directions from 24 Willie Mays Drive and explained we were only five minutes away.

We hailed a cab.

In under five minutes we were in front of The Salt House. There was no one on the street, but we let the cab go. I covered Salmon as we proceeded to the door. On entry we were accosted by one of the non-busy staff. No, they were NOT open…not for another 30+ minutes, not for drinks, not for bar snacks. Not for called-aheads. Just not. Not at all. Not. I deduced that they might not be interested in us.

Reception: rude. Atmosphere: cold. Service: not applicable. Likelihood of return: none.

We exited the establishment and surveilled the neighborhood. Salmon observed Roy’s, just a few steps to the South. My partner and I covered each other as we proceeded to their location. My fellow officer entered and I watched the door.

Two hostesses were preparing for their opening time…also at 1700 hours. (Are donuts the only thing hard-working servants of the law can get before dinner time?) Nonetheless, they seated us quickly at the bar and made us feel welcome. Jacob did the same. He showed that his “time behind bars” had given him valuable lessons on life. His pour was friendly, his measure generous. He explained that the kitchen wasn’t yet fully-prepped, but he would take care of us.

Our preferred snack, the hamachi, would not be ready immediately, but we were presented some complimentary lumpia while we waited. Everything was worth the walk from The Salt House. And worth the pace of service.

Reception: prompt and welcoming. Atmosphere: warm and friendly. Service: trained, hospitable, focused on the guest. Likelihood of return: guaranteed.

Several members of the Roy’s team made us feel like we were the reason that Roy’s was in business. They recently celebrated their 20th anniversary.

This Officer’s Opinion...

The Salt House should NOT get the same sentence! Not.

HARDminute #3; Best Selling Books

The HARDminute #3
A Series of “Top Tens”

That Took Forever to Compile
But Requires Only Sixty Seconds
for You to Read.


Top 10 best sold books in the world;
(Source: Top 10 of everything 2007)

The Bible, 6,000,000,000
Quotations from Chairman Mao Zedong, 900,000,000
J.R.R. Tolkein-The Lord of the Rings Trilogy, 100,000,000
Noah Webster, American Spelling Book, 100,000,000
William Holmes McGuffey – The McGuffey Readers, 60,000,000
Benjamin Spock – The Common Sense Book of Baby and Child Care, 50,000,000
Betty Crocker’s Cookbook, 45,000,000
Elbert Hubbard – A Message to Garcia, 40,000,000
Rev Charles Monroe Sheldon – In his Steps: ‘What Would Jesus Do?’ 30,000,000
Jacqueline Susann – Valley of the Dolls, 30,000,000

HARDminute 2: Top Ten Companies by Market Value

The HARDminute #2

A Series of “Top Tens”That Took Forever to Compile

But Requires Only Sixty Seconds for You to Read.

Last factoid was about the value of the BRAND. Below is the market value of the entire company. Many will be surprised by the growing importance of Chinese companies.

Are you?

The Top 10 most valuable companies worldwide
(Source:
Ernst & Young – Quality in Everything We Do)

PetroChina CO (China)
Exxon Mobil (USA)
General Electric (USA)
China Mobile LTD (China)
IND & COMM BK of China (China)
Microsoft Corp (USA)
Gazprom (Rus)
Royal Dutch Shell PLC (The Netherlands)
AT&T INC (USA)
China Petrol & Chemical (China)